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Help Center

FAQ

How Do I Contact Support?

Track your order here: TRACK ORDER

for identical shipment information our agents see :)

Please email team@pinkpalmpuff.com with any other inquiries! We are actively expanding our customer service team to improve the speed of our communications.

With love, always - PPP

Where Can I order Pink Palm Puff?

The ONLY official and authorized seller of Pink Palm Puff™ apparel is:

pinkpalmpuff.com

If you see "Pink Palm Puff" products being sold elsewhere, including websites that look similar and third-party international sellers, please know they are NOT affiliated with our brand. These are counterfeit items - or fraudulent sites which may not send product at all, or compromise your personal information.

Remember to only shop pinkpalmpuff.com.

What is Sizing Like?

Hoodies, sweatpants and pajamas run true to size. Size up for a baggier, oversized fit.

Visit our Size Chart to find your best fit.

How long will my order take to deliver?

You can track your order here: TRACK MY ORDER

1. Once your order is packaged, our system will automatically send tracking information to the email on file.

2. The status, "label created", may show for roughly a week, which is common. At this stage your order is in the processing stage.

3. From the day of shipment, your order will take 18 days or less in transit.

Orders commonly take 2 weeks to deliver, but may take as long as 6 weeks. We appreciate your patience, as we speed up shipment and processing times.

Email team@pinkpalmpuff.com with any additional questions.

How do I care for my PPP items?

Visit here for care instructions to keep your items like-new.